Partners In Change

General Information

All products may be ordered by contacting us via our web site or by phone, fax, email or mail. Orders are filled within 24 to 48 business hours upon receipt of payment unless you are otherwise notified.

You will receive notification via telephone or email regarding the status of your order and total charges (including shipping/handling, taxes and discounts as applicable).

All products are subject to availability. We reserve the right to limit quantities. We will notify you immediately and refer you to an alternative distributor in the event that we foresee a problem in filling your order.

Book Discounts

We offer volume discounts on book purchases as outlined below. While discounts for book titles vary, eligibility for discounts is based on the total number of books per order (in any combination of titles).

Total No. Books Ordered	*Performance Consulting: 2nd Edition,* *Strategic Business Partner,* *Moving from Training to Performance, Performance Consulting: 1st Edition,* *and/or Training for Impact*	*Zap the Gaps!*
The Discount Taken Off Retail Price is Noted Below.
1 – 49	10%	30%
50 – 99	15%	35%
100 – 199	25%	38%
200 – 349		40%
350 – 499		45%
500 or more		50%

Shipping and Handling

Shipments within the continental United States are subject to the shipping and handling charges as outlined below. Shipping/handling charges are based upon the method of delivery chosen and the total number of items included in the shipment.

All orders shipped within the continental United States are shipped via UPS Ground unless otherwise requested by the purchaser. If you require expedited shipment, contact us at 412-854-5750 and we can provide you with express shipping costs.

UPS Standard Ground	Shipping/Handling Charges
	1 to 49 items	$4.00 per order, plus 1.00 per item
	50 items or more	$4.00 per order, plus .50 per item

For shipments to locations outside the continental U.S. (including Alaska, Hawaii and Puerto Rico), please contact us for details regarding shipping options and applicable charges.

Taxes and Other Applicable Charges

All shipments within the state of Pennsylvania are subject to 6% sales tax.

All shipments to Canada are subject to 5% GST.

The shipment of goods to destinations outside the U.S. (including Canada) may be subject to customs, taxes and/or import duties as required by the country into which the shipment is being made. The receiver/purchaser of goods is responsible for all applicable customs, taxes and/or import duties. Contact your local customs office for further information.

Payment Options

Forms of payment accepted include check, money order and credit card.

Orders not paid via credit card must be pre-paid prior to shipment. Checks should be made payable to Partners in Change, Inc.

Credit cards accepted include MasterCard, Visa and American Express. No charges will be applied to your credit card until your order has been processed and your product(s) is en route to you.

All payments must be made in U.S. currency.

Satisfaction Guarantee

We want you to be completely satisfied with your purchases. If you are not completely satisfied for any reason, please return your product(s) for a full refund of the purchase price to:

Partners in Change, Inc.
105 Trenton Circle
McMurray, PA 15317-3657

In an effort to make your future purchases and those of others completely satisfactory, please include a brief note describing the reason(s) for returning the items.