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Staff and line managers alike will welcome this innovative,
proven approach to addressing business and performance challenges.
ZAP THE GAPS!
Target Higher Performance and Achieve It!
by Ken Blanchard, Dana Robinson and Jim Robinson
William Morrow Publishing, 2002
Hardcover (160 pages): $13.97 (30% off retail price of $19.95)
Audio/CD-ROM: $14.40 (30% off retail price of $18.00)
Audio/Cassette: $12.80 (30% off retail price $16.00)
 
"A gem of a management book, guaranteed to help
improve your company's performance no matter what business you're in!"
Harvey Mackay, Author of the New York Times bestseller, Swim
With the Sharks Without Being Eaten Alive |
"The best things come
in simple packages. ‘ZAP
THE GAPS!’ offers anyone in the business a hands-on model
for understanding and eliminating chronic performance problems."
Richard Whitely, Author of The Corporate Shaman |
Description
People often see a problem and jump to a solution. But, if the root cause
is not identified, the solution does not work. Use the GAPS! approach and avoid
this pitfall. Dana and Jim Robinson have teamed with Ken Blanchard to tackle
the crucial issue of human performance in ZAP THE GAPS! This
entertaining, real-life business situation combines Ken's storytelling talents
with the Robinsons' pioneer problem-solving approach.
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Exerpt
Read an excerpt from this new book, and discover how the
journey to higher performance begins for one manager.
The man studied the trees with a puzzled expression on his
face.
There were two of them-Mexican fan palms. He knew that they
had been planted in that very spot on the same day. They
were of exactly the same age, the same height and the same
shape when they were transported from the nursery and placed
in freshly dug holes in the desert soil.
Yet, as he looked at them, it was obvious that one had thrived
while the other had somehow fallen behind. One was tall and
sturdy in appearance; the other seemed dwarfed. The difference
was striking.
"So what happened?" he asked. "They were
planted at the same time. Why is one so much shorter? Why
is there such a wide gap?"
"Good question" was the reply. "In order
to answer it, we're going to have to get to the root causes."
"You mean it has something to do with the roots?" the
man asked.
"I didn't exactly say that. There could be a number
of considerations here. We can't just jump to solutions."
"I understand," said the man. But he really didn't.
It was still a mystery to him. |
With this brief glimpse into the future, we begin our story—the
journey of William J. "Bill" Ambers, a man who is about
to discover that trees and companies—and the people and teams
who work for those companies—have a lot in common.
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Testimonials
“This book looks beyond traditional training and human resource
approaches, to the stuff that really supports performance in teams and
individuals. A must read in these changing times.”
Elliott Masie,
President
The MASIE Center
“This book provides compelling insights and strategies for identifying
the root causes of organizational issues; it is a must read for all line
managers and executives.”
Tamar Elkeles, Ph.D., Vice President
Learning and Development
QUALCOMM
“‘ZAP THE GAPS!’ is a ‘must read’ that
is destined to be a human performance improvement classic.”
Richard
Chang, CEO
Richard Chang Associates,
and author of The Passion Plan and The Passion Plan at Work
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