MOVING FROM TRAINING TO PERFORMANCE:
A Practical Guidebook                                                                 
Dana Gaines Robinson and James C. Robinson, Editors/Authors
ASTD and Berrett-Koehler Publishers, Inc., 1998 (co-published)
Softcover (347 pages): $26.95(10% off retail price of $29.95)

This book is available in Spanish and German; please contact us for details on how to order.

Description

The biggest change sweeping human resource development today is the transformation in the mission of the field—one that moves away from providing skills or knowledge and toward a focus on improving human performance. In MOVING FROM TRAINING TO PERFORMANCE, editors Dana and Jim Robinson and some of the most respected professionals in the field show how to make this critical transition from delivering training to improving human performance.

In user-friendly chapters organized around three levels—the process, the organization, and the performer—the authors provide practical, action-oriented advice and sound examples of proven techniques and methods. The book is comprised of contributions by such industry experts as Geary Rummler, Geoff Bellman, Paul Elliott, Harold Stolovitch, Erica Keeps, Robert Brinkerhoff, Judith Robb, and Jim Fuller. MOVING FROM TRAINING TO PERFORMANCE is further enhanced through a number of in-depth case studies written by practitioners within the trenches of such organizations as Johnson & Johnson, Andersen Consulting, Prudential HealthCare System, Steelcase, and PNC Bank. Together, with keen insight and hands-on experience, they reveal how to achieve exceptional results by successfully shifting focus from training to performance at the process level, the organization level and the performer level.

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Section I: Conceptual Framework

  1.  A Focus on Performance: What Is It?, Dana Gaines Robinson and James C. Robinson
  2.  The Three Levels of Alignment, Geary Rummler

Section II: The Process Level of Alignment

  3.  Forming Partnerships, Geoffrey Bellman

Case Study: PNC Bank, Robert Leininger

  4.  Assessment Phase, Paul H. Elliott

Case Study: Steelcase, Inc., Michael Wykes

  5.  Implementation Phase: Performance Improvement Interventions, Harold Stolovitch and Erica Keeps

Case Study: Johnson & Johnson, Gail Judge, Sean Stevens, and Uneeda Brewer

  6.  Evaluating Effectiveness of Performance Improvement Projects, Robert Brinkerhoff

Case Study: Andersen Consulting, Constance Filling and Rose Setze

Section III: The Organization Level of Alignment

  7.  Organizing for a Performance Focus: A Large Department's Perspective, Robert Blalock
  8.  Organizing for a Performance Focus: A Small Department's Perspective, Carman Nemecek

Section IV: The Performer Level of Alignment

  9.  The Job of a Performance Consultant, Judith Robb

Case Study: Petro-Canada, Cam Graham

Case Study: Prudential HealthCare, Kathleen O'Hara

10.  Skills and Work Environment Required for Performance Consultants, Thomas LaBonte

Section V: Putting It All Together

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Testimonials

“Finally, a guide that turns what has been learned about performance improvement and its implementation into pragmatic elegance!”

“The Robinsons have gathered an all-star cast to synthesize the intelligent view of the future work of corporate training.”

“Dana and Jim and their collaborators have provided a ‘field guide’ that is both insightful and practical.”

“This book contains a line-up of authors with the expertise and credibility to move training to performance—the key challenge facing the profession.”

“‘MOVING FROM TRAINING TO PERFORMANCE’ is essential reading for every HRD professional, and is packed with insight for managers striving to create a high-performing organization.”